Delivery and returns
Delivery
Delivery is charged once per order and costs the same to any UK address, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Isles of Scilly. Delivery from £2.90 (Royal Mail Tracked 48). Express next working day from £3.90. Orders containing primer £21.60 courier. You choose your delivery option at checkout, where its price for your order is shown before you pay. Primer is a liquid, so any order containing primer goes by courier. One courier delivery carries everything in the order, patches included, so you pay that charge once.
Orders are dispatched promptly, and we will email you when your order is on its way. Delivery timescales are estimates and depend on the carrier.
Outside the UK
We do not currently deliver to the Channel Islands, and orders from outside the United Kingdom cannot be placed through the site. If you are in the Channel Islands, the Republic of Ireland or another country, please contact us for a delivery quote before ordering.
Your right to cancel
You have 14 days from the day you receive your order to cancel for any reason. To cancel, contact us at hello@allbase.co.uk with your order number.
Returns conditions
- Items must be unopened and in their original packaging. Because Instapatch cures permanently once exposed to light, we cannot accept opened patches
- You are responsible for the cost of return postage
- We recommend obtaining proof of postage, as you are responsible for the goods until they reach us
Refunds
Once we receive your returned item we will issue a refund within 14 days, to the original payment method. If you cancel the whole order, we refund what you paid for the goods and the standard delivery cost for that order. If you chose express delivery, we refund the standard price rather than the express price. If something is faulty, we refund the full delivery charge.
Damaged or wrong items
If your order arrives damaged, or you receive the wrong item, contact us within a reasonable time and we will put it right with a full refund or a replacement at our cost. Please keep the packaging and send a photo if you can, as it helps us resolve things quickly.
Contact
For anything to do with delivery or returns, email hello@allbase.co.uk.